Privacy Policy | Down to Earth Health
Privacy

Privacy Policy

Effective: May 31, 2026 · Last updated: May 31, 2026

1. Introduction

Down to Earth Health, LLC (“Down to Earth Health,” “we,” “us,” or “our”) is a traditional naturopathic wellness practice led by Lis Frey, ND (Traditional Naturopath). We respect your privacy and want you to feel comfortable sharing what brought you here. This Privacy Policy explains what information we collect through our website and practice, how we use and protect it, and the choices you have.

You can reach us at:

2. Information We Collect

We collect information in two ways:

Information you give us

When you reach out through our contact form, we collect your name, email address, phone number (if you provide one), the reason-for-inquiry topic you select, and the message you write. If you book an appointment, we collect the scheduling details needed to confirm your visit. If you order supplements through our online dispensary, we collect the order information required to fulfill your request.

Information collected automatically

When you visit our website, certain information is collected automatically, including your IP address, device and browser type, the pages you view, and similar usage data gathered through cookies and comparable technologies. This helps the site function and helps us understand how visitors use it.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and questions
  • Schedule, confirm, and provide our services
  • Send you the information or follow-up you request
  • Operate, maintain, and improve our website
  • Meet our legal, accounting, and regulatory obligations

4. How We Share Information

We do not sell your personal information. We share information only with the trusted service providers that help us run the practice, and only as needed for them to perform their service:

  • GoHighLevel / LeadConnector — our customer relationship management system, used for web forms, email, and SMS messaging.
  • PracticeBetter — used for appointment booking and scheduling.
  • Fullscript — our supplement dispensary; orders placed there are governed by Fullscript’s own privacy policy.
  • Google — used to serve web fonts, and for website analytics where it is enabled.

We may also disclose information when required to do so by law, legal process, or a valid governmental request, or where necessary to protect the rights, property, or safety of our practice, our clients, or others.

5. Communications Consent

By submitting our contact form or providing your phone number, you consent to be contacted by Down to Earth Health by phone, text message (SMS), and email regarding your inquiry and our services. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the unsubscribe link in those messages. Opting out of marketing communications will not affect messages that are necessary to respond to a request you made or to provide a service you booked.

6. Health Information

We understand that what you share about your health is personal. We treat any health-related information you provide as confidential and use it only to provide, discuss, and follow up on your care. We do not share your health information for marketing purposes, and we limit access to it within our practice to what is necessary to serve you. As a traditional naturopathic wellness practice, we are committed to handling your health information with care and discretion.

7. Cookies & Analytics

Cookies are small text files placed on your device that help websites remember information about your visit. We and our service providers use cookies and similar technologies to keep the site working properly and, where enabled, to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, including blocking cookies or deleting those already stored. Please note that some parts of the site may not function as intended if you disable certain cookies.

8. Data Retention & Security

We keep your information only as long as needed to fulfill the purposes described in this policy or as required to meet legal and regulatory obligations. We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices & Rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. You may also opt out of marketing communications at any time. To exercise any of these choices, email us at [email protected] and we will respond within a reasonable time.

Residents of certain states with privacy laws — for example, California — may have additional rights regarding their personal information. If that applies to you, contact us using the details above and we will honor the rights available to you under applicable law.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites and services that we do not operate or control. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any site you visit through a link from ours.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

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